New Vacuum Works owner hosts reopening event
'Treat them right, they'll treat you right'
September 08, 2010 - Ever have a good experience at Vacuum Works? Great, says new owner Stacy Schneider. He wants to offer the same hometown service.
|New Vacuum Works owner Stacey Schneider and vacuum repair specialist Mark Kuzoff await customers. (click for larger version)|
Maybe a few customers had a poor experience?
"Anybody that might have had a bad experience: come on back and I'll make up for it," Schneider said, adding, "It's still a word of mouth kind of town. If someone has a good or bad experience somewhere, they tell everybody. I'm very fair, I don't have a set labor charge, I'm realistic and down to earth. There are good people out here so I work extra hard to make sure everybody has a pleasant experience."
The new Vacuum Works owner will host a grand reopening, Saturday, Sept. 11, and the day will include a free raffle for vacuums.
"Folks in Lake Orion are good people, down-to-earth, and if you treat them right, they'll treat you right," said Schneider.
Vacuum Works is a problem-solving store for vacuuming and carpet cleaning dilemmas, as well as a sewing machine repair shop.
"Your vacuum breaks, we fix it. You want a new one, we have re-built and new ones. We have all prices from $50 to $1,000. We have any supplies you need and if we don't have it in the store, we can get it in one day. This a full service shop, plus sewing machine repair," Schneider said.
Vacuum Work's sewing machine repairman has been in the business for 45 years and can fix any sewing machine out there, says the store's owner.
And when Schneider purchased the business, he kept Mark Kuzoff on for vacuum repairs.
"He's the real deal," Schneider said. "This is his life. He wakes up at 6 a.m. at his house, fixes vacuums until 8 a.m. when he drives here and starts fixing them all day long. He knows how to fix everything."
Schneider has his own background in vacuum sales and repair. For a year he worked for a local competitor.
"I know how they do everything, so that gives me a leg up," he said.
According to Schneider, most of the people who work for the competition are salespeople with the know-how to do a few repairs. With tricky repairs, he said, salespeople would try to sell a customer a new vacuum instead of repairing the broken one.
"You make more money off a sale and it's easier and cleaner," Schneider said. "I don't do that to people. If they love their machine and they want it fixed, I fix it for them. I don't try to talk them into something else. I don't try to pound a new, $1,000 machine down their throat."
Vacuum Works is still located at 1180 S. Lapeer Road, in the strip across from Home Depot, and can be reached at 248-393-9950.
Reporter, Lake Orion Review