Bowman throws lifeline to Saturn owners
November 17, 2010 - Saturn owners haven't felt much love since their brand was discontinued. John Bowman Chevrolet means to change that.
|Rhonda Jensen, vice president of service, and Al Hall, vice president of sales, and the rest of John Bowman Chevrolet are now the area’s authorized Saturn service provider. Photo by Phil Custodio
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"We got you covered, and we look forward to seeing you," said Bowman, owner of the Clarkston dealership, 6750 Dixie Highway, for the past 26 years.
"Saturn customers like to feel well taken care of – we're very privileged to do it," said Al Hall, vice president of sales. "Mr. Bowman is a good, honest man and runs a good, honest store. He trains us to not take advantage of customers, and believes in treating everyone fairly and honestly."
General Motors picked the Bowman dealership as the only authorized Saturn service provider in north Oakland County, providing for all warrantees, repairs, recalls, and maintenance.
GM's selection was based on the dealership's high customer satisfaction scores, integrity and ability of employees, and the state-of-the-art facility, which was remodeled last year.
"Our customer satisfaction rating is the highest in north Oakland County," Hall said. "We'll give Saturn customers better service than before."
All Bowman service technicians are certified with ASC, state, and General Motors, said Rhonda Jensen, vice president of service.
"We have two master technicians and a world-class technician, and the average employee has been with us 15 years – that's definitely a plus," Jensen said.
General Motors shut down Saturn production and dealerships this year, after efforts to sell the brand fell through.
"When the brand went out of business, Saturn owners thought, what happens to us now – they felt left out in the cold," Hall said. "They needed a dealer to step up – we're up to the task."
Bowman Chevrolet hosts a "Getting to Know Your New Family and Customer Appreciation Day," 11 a.m.-2 p.m., Saturday, Nov. 20, with food, fun, and door prizes awarded every half hour.
"Most Saturn customers drove a Chevrolet before,"Hall said.
"It's a 'welcome back,'" Jensen said.
.His 'N Hers Corvette Raffle, benefiting Easter Seals, is at 2 p.m.
For more information, call 866-378-8354.
Phil is editor for The Clarkston News. He is a veteran of the first Iraq war, having served in the U.S. Army.